We typically respond within 24–48 hours on business days.
Frequently asked questions
How long does it take to get a response?
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We aim to respond within 24–48 business hours. For urgent account or
billing issues, please select the appropriate category so we can prioritize your request.
I paid but my plan was not activated. What do I do?
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Please send us a message selecting "Billing" as the subject, and include
your registered email and proof of payment. We will verify and activate
your plan manually as quickly as possible.
My account was suspended. Can I appeal?
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If you believe your account was suspended in error, select "Account"
and explain your situation. We review every appeal individually.
Suspensions issued for clear violations of our Terms & Conditions are generally not reversed.
I have a legal concern or dispute.
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Select "Legal" as the subject and describe your concern in detail.
As stated in our Terms & Conditions (Section 13), we require a minimum 30-day informal resolution period before any formal arbitration proceeding. Contacting us here fulfills that requirement.
I have a question about a PDF or educational material I purchased.
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Select "Content / Educational material" and include your order details.
Please note that all sales are final per our refund policy, but we are
happy to assist with access issues or content questions.